We serve independent healthcare practices with a maintenance or prevention care model, including chiropractors, acupuncturists, functional medicine practitioners, naturopathic doctors, clinical massage therapists, optometrists, medical spas, integrative health practices, private practice dietitians, and mental health private practices.

Every step of how we handle patient data was designed with HIPAA compliance in mind, not added on afterward.

Patient contact lists are received exclusively via secure encrypted file transfer, never by standard email. During the project, all data is stored in encrypted, access-controlled systems covered by a signed Business Associate Agreement. We apply the minimum necessary standard; we only request the patient information fields actually required to run your campaign. Nothing more.

At project close, all patient data is securely deleted within 48 hours. We confirm that deletion to you in writing — so you have a documented record, not just our word for it.

Your patient data is never used for any purpose outside the agreed campaign scope. It is not retained after project close, not referenced in any marketing or reporting without your consent, and never shared with any third party.

If you'd like the full picture of our compliance process — including our Business Associate Agreement, how we handle security incidents, and what happens if something goes wrong — there's a dedicated question below that covers all of it.

Our model works best for small and medium-sized practices where a meaningful portion of patients pay out of pocket or use HSA funds. If your practice is primarily insurance-dependent, the ROI of re-engagement campaigns can be harder to calculate in real time. However, patients coming back through the door creates value that shows up in your schedule regardless of how they pay. Every engagement is scoped honestly, and if we don't think a campaign is the right fit for your situation, we'll say so on the call before either of us commits to anything.

Most marketing agencies build campaigns for visibility: social media, ads, SEO, PPC campaigns. We do something different: we work with the patients you already have, through channels you already own, to recover revenue that is already yours. No ad spend. No content calendar. No follower count. Just a defined campaign, executed under your name, with a results report at the end.

It starts with a focused intake call to understand your practice and what you need. From there we send a one-page scope document outlining exactly what we'll do, the timeline, and the flat-rate price. You sign, send a 50% deposit, and we send you a brief intake form to collect your materials. Once everything is in hand, we build and execute the campaign. It closes with a results report delivered to you directly.

No. All outreach goes out under your practice name, from your email address and/or phone number, through your communication platforms. Your patients see your name, not ours. We are invisible by design.

After signing, you'll complete a structured intake form that walks you through everything we need. In general that includes:

A patient contact list: exported from your EHR or practice management system in CSV or Excel format. We'll tell you exactly which fields to include and which to leave out. This is transferred to us via secure encrypted file transfer—never by standard email.

A sending email address on your practice domain, so all outreach reaches your patients from a name they recognize.

Access to whatever communication platform you already use: email, texting tool, EHR messaging, or Google Voice. If you don't have one, we'll help you set one up. Credentials are submitted through a secure sharing process, not email.

Your branding and messaging guidelines: preferred tone, sign-off name, logo, and anything you want us to avoid saying.

Written confirmation that your contacts have consented to receive communications from your practice.

Everything we receive is stored in encrypted, access-controlled systems for the duration of the project and deleted within 48 hours of project close, confirmed to you in writing. We never use patient data for any purpose outside the agreed campaign scope.

If any of this raises questions about how we handle data or our HIPAA compliance process, there's a dedicated question below that covers that in full.

Absolutely. Every engagement includes a signed Business Associate Agreement before any patient data is shared. Clinic and patient information is kept confidential and used only as dictated in the project scope, as you agree on. Patient contact information is stored only in HIPAA-compliant systems, never in standard email or unsecured storage. All data is deleted at project close and confirmed in writing.

Yes, always. A signed BAA is a non-negotiable requirement of every engagement, not an optional add-on. It is included in our Master Services Agreement and executed before any patient information changes hands.

When needed, we offer a consent confirmation campaign as a standalone service—a single outreach to your existing list asking patients to confirm they want to hear from you. We also help practices update their intake forms with TCPA and CAN-SPAM compliant consent language for new patients going forward. Neither service is required to work with us, as long as consent is obtained before any text-based outreach begins.

We can set one up for you as part of the engagement. We typically recommend Google Voice for short-term projects or SimpleTexting for practices that want an ongoing solution they can continue using independently after our work is done.

Minimally. You'll review and approve scripts before anything sends—that's the most time-intensive ask, and it typically takes under 30 minutes. After that we handle execution and check in only when something requires your input. You'll receive a brief notification each time a completed campaign touch goes out, and a full results report at the end.

No, not for patient re-engagement or referral outreach campaigns. Every project is scoped and priced individually.

If you want ongoing support, like a monthly newsletter, quarterly outreach, or recurring referral maintenance, we offer retainer arrangements, but they are never required.

Campaigns are priced by list size, number of touches, and channels used. A typical re-engagement campaign starts at $275 for smaller lists and scales from there. There are no retainers and no long-term commitments—every engagement is project-based with a flat rate agreed upon before work begins.

A 50% deposit is due within 48 hours of signing to confirm your start date. The balance is due within 3 business days of results report delivery.

A standard re-engagement campaign—from signed agreement to results report—typically runs 3 to 4 weeks depending on list size and how quickly materials are received. Single-touch blasts can launch within a week. Referral outreach campaigns vary based on scope.

We offer retainer arrangements for practices that want ongoing patient communication support: monthly newsletters, quarterly re-engagement blasts, referral relationship maintenance, and review request campaigns. These are discussed at project close for practices where ongoing work makes sense.

Book a brief call. We'll talk through your practice, your patient base, and what a campaign would look like. No commitment required to have the conversation.